CONSULTING & MANAGEMENT CONTRACTS

MANAGEMENT SERVICES CONTRACT

Under a Management Services Contract, Metito Utilities aims to optimize the operational and commercial performance of a downstream or full integrated utility through: improving the reliability of the water supply and wastewater collection systems, ensuring sustainable commercial viability of the utility, enhancing management capabilities and providing know-how transfer to the utility’s staff.

MUL conducts an extensive assessment and diagnosis of the current status of the utility, covering all the relevant areas such as; operations

And maintenance, commercial, accounting and financial, organizational structure and HR. Following this, a set of objectives, indicators and targets are established to then be monitored on a regular basis and a detailed work plan is defined outlining the set of actions to be implemented.

The subsequent activities are focused on designing specific programs and setting the plan of action for developing suitable processes, procedures, tools and systems. While programs and plans are being implemented, MUL manages all processes on daily basis. Special attention is always given to staff training to ensure effective and sustainable transfer of know-how, competencies and improved performance.